Privacy Policy

Privacy Policy

Desjardins knows just how important your privacy is. That's why we're committed to protecting the personal information you entrust us with.

It's our responsibility to ensure that all the information we collect is handled securely. This is the basis of our Privacy Policy (the "Policy") and how we apply it. The Policy explains why we collect your personal information, how we handle it and how we protect it.

The Policy is based on 4 key principles:

• Your consent for Desjardins Group to collect, use and disclose your personal information
• Our commitment to collect only whatever personal information is necessary
• Our responsibility to protect the security and confidentiality of your personal information
• Our transparency about our personal information protection practices and obligations

Getting your consent

By using The Project Factory website, you authorize Desjardins Group to collect, use and disclose your personal information to help you support projects that are important to you.

We only collect, use and disclose whatever personal information is necessary, unless otherwise authorized by law.

You must authorize Desjardins Group to collect, use and disclose your personal information in order to create an account and set up a project.

Collecting only what's necessary

What personal information does Desjardins collect?

The personal information we collect can vary. However, we follow these basic rules:

• We only collect whatever personal information is necessary
• We only use personal information for the purposes specified in this policy
• We do not use personal information for advertising purposes

We collect personal information from 3 sources:

Directly from you

When creating an account, you're required to enter:

• Your first and last names
• Your email address
• A password
• Whether you're over or under the age of 14

You're also given the chance to provide optional information, such as:

• Your mailing address (so we'll have it on file if you make a contribution)
• Your cell phone number (so we can verify your identity if you forget your password)

What is this personal information used for?

Are you leading a special project? Your initiative and team are making your school proud!

To create a project and its summary page, you'll need to provide the following information:

• Your first and last names
• Your email address
• The first and last names of the project team members
• The email addresses of the project team members

Before providing other people's contact information, make sure they've all consented to being listed as a member of your team.

What is this personal information used for?

Thank you for supporting a project—or several! When you contribute to a project, you'll need to provide the following information:

• Your first and last names
• Your email address
• Your mailing address
• Your phone number

We need to collect all of this personal information, but we won't display your name and contribution amount online unless you authorize us to do so.

What is this personal information used for?

We collect information about you each time you visit The Project Factory website.

This information may be collected via cookies or directly on our site. For more information, see our Cookies Policy.

When you register a school

To register a school on The Project Factory website, the school must provide:

• The principal's full name, email address and telephone number
• The full names, email addresses and telephone numbers of the school's designated approvers

What is this personal information used for?

We do not collect your banking information

We do not have access to your banking information. Contributions to projects are processed on the secure Global Payments platform.

Your personal information can only be accessed by employees and consultants who need it in order to perform their work duties.

Our employees and consultants commit annually to protect the confidentiality of the personal information they need to perform their duties and must regularly take security and privacy training.

Our commitment is clear: We will never sell your personal information to anyone.

However, we may need to disclose your personal information to third parties in the normal course of business.

The members of The Project Factory team

Your personal information can only be accessed by people who need it to perform their duties, such as those who evaluate school projects.

Your information may also be accessed by Desjardins employees if they need to help The Project Factory process requests.

All employees adhere to a code of ethics and are committed to protecting the privacy of your personal information.

Representatives of the projects you support

The Project Factory shares the following personal information with representatives of the projects you support:

• Your first and last names
• Your email address
• Your mailing address

Project representatives need this information in order to contact you, send you thank-you notes and deliver the perks associated with your contribution. These representatives may be project leaders, team mentors or the school's designated approvers.

Suppliers and partners

We may disclose information about you to suppliers and partners.

Here are some examples of suppliers and partners we may disclose it to:

They must contractually agree to comply with and abide by our strict standards to protect and maintain the confidentiality of your personal information as outlined in this Policy. We entrust our suppliers and partners with only the personal information they need to perform their duties, functions and contractual obligations.

In addition to being subject to confidentiality obligations, the employees of suppliers who have access to personal information must also fully comply with our contractual requirements. All suppliers and partners must apply adequate physical, IT and administrative security measures.

We'll inform you if a new need arises, unless we're authorized by law to disclose your information without your consent. In all cases, we ensure the protection and confidentiality of the information we disclose.

Courts, authorities and other agencies

Certain situations require us to disclose your personal information to courts, law enforcement authorities and other agencies. Disclosing information may be necessary to prevent cyber threats, fraud and other financial crimes, or to respond to requests, warrants and orders.

Protecting the confidentiality of your information

Is my personal information secure?

We rigorously apply all necessary security measures to make sure your personal information is protected.

These measures may consist of:

Physical security measures

Technology security measures

Administrative security measures

For more information on these security measures, see our webpage

Your data is stored in Canada only. Your personal information will stay in Canada and is protected by applicable federal and provincial laws.

We retain personal information so that schools can achieve their project goals and send receipts to the people who contribute.

How is my information stored?

We store your personal information in a secure and confidential manner for as long as required by law.

For example, in Canada, we're subject to laws and regulations that stipulate minimum retention periods. The retention periods must ensure that any potential remedies and limitation periods applicable in Canada have been exhausted. These retention periods vary depending on the situation, so we may retain your personal information after your relationship with us has ended.

When and how is information disposed of?

Once the retention period has expired, we ensure that your personal information is safely disposed of or anonymized. While deletion is a final and irreversible disposal process, anonymization means that your personal information is altered so that it can no longer directly or indirectly identify you.

Deletion or anonymization is done safely and securely, in accordance with applicable best practices.

Respecting your rights when it comes to your information

Can I access, correct or update my personal information?

Yes, you can access your personal information at any time. Yes, you can access your personal information at any time.

If the information needs to be updated, you can ask us to correct it. See our contact information below.

Customer service

If you have a question, concern or complaint about how we handle personal information, you should:

1. Start by contacting us.

You can write to us at hello@theprojectfactory.ca.

2. If you're not satisfied with the response you receive, contact Desjardins's Complaint and Dissatisfaction Management Team.

The Project Factory is an educational initiative of Desjardins. If you're not fully satisfied with The Project Factory's response, the Complaint and Dissatisfaction Management Team will get involved (lafabriqueaprojets@desjardins.com)

Understanding our Policy

Who is the Privacy Policy for?

Any person who uses our website or communicates with us, by any means, and any person whose personal information is collected by us as part of our business activities.

What does it apply to?

The policy applies to the personal information we collect and retain about you, which includes any identifying information about you or your business relationship with The Project Factory.

We collect, use, disclose and protect your personal information in accordance with Canada's privacy laws.

Can the Privacy Policy change and, if so, will I be notified?

We may occasionally make changes to our Privacy Policy. If it changes, a notice will be posted on our website.

Be sure to check the Privacy Policy periodically for any updates. Any changes will take effect on the date indicated in the Policy.